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We respect your confidentiality. All orders are discretely packaged in plain outer packaging (brown or white padded envelopes or boxes) with no company advertising or logos.There is a discrete return address on the front of the parcel under your address.
We will get it there safely and on time using the Royal Mail's priority service.
Our Returns Policy

Returning an Item

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below.

Please print the return label and affix it to the outside of your parcel.

Do not change the size of the label when printing as this can make the label unreadable for our courier.

If you cannot print the label, please include the delivery note (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the returning the item(s).

Incorrect Item / Damaged in Transit / Defective Item

If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.

As soon as you find out we've sent you an incorrect item please email or telephone our sales dept; you can find the details on the 'Contact Us' page or in the order email we sent you when you made your purchase. Remember to have your order number handy when you contact us.

If you want us to replace the item we sent you with the item you ordered, let our sales dept know and we'll send you the correct item as soon as we can. We won't charge you delivery on the replacement item.

Non Faulty Goods

Further, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept cancellations of contracts for the purchase where the item has been unsealed.


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telephone: +44 (0) 1296 770149 or +44 (0) 7752 035661 e.mail: sales@erotique-boutique.co.uk © 2015 Erotique Boutique
 
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